/paysupport. Each request is reviewed by support; cancelling recurring Premium only stops future charges.1. Premium purchases
Premium may be bought manually for 30 days, through recurring 30-day Stars billing, or as a one-time 365-day option. A refund request concerns the full Stars charge that was made; KidEat does not offer automatic prorated refunds for unused time.
2. How review works
- Open the bot and send
/paysupport. - Include the purchase date, Stars amount and what happened.
- Support checks the Telegram charge ID and the account record.
- If a refund is approved, it is processed through Telegram Stars tooling; Telegram determines the timing.
Applicable consumer rights are not limited by this policy.
3. Technical issues and duplicate charges
If payment succeeded but Premium did not activate, contact support before buying again. Support can review a duplicate charge or an activation failure and may restore the missing access or use the available refund process where appropriate.
4. Recurring billing
Cancel recurring Premium in the Premium screen to stop the next charge. Cancellation does not refund the current paid 30-day period. If the Stars balance is insufficient, a future renewal cannot complete; contact support if the billing record looks wrong.
5. Premium points and grants
Premium points and manual grants have no cash value and are not refundable in money or Telegram Stars.
6. Contact
/paysupport in the bot or support@kideat.app.