1. Quick actions
- Payment or Premium: send
/paysupportin the bot. - Food recognition mistake: use edit/delete under the diary entry.
- Delete account:
/delete_account. - Export data:
/export. - Referral rules: referral program.
- Refunds: refund policy.
2. Contact
Support: support@kideat.app. Privacy: privacy@kideat.app. Security: security@kideat.app.
3. Health and emergency safety
KidEat is not emergency care. For allergic reactions, breathing issues, dehydration, poisoning or serious symptoms, contact local emergency services or a clinician immediately.
4. Response times
| Category | Target |
|---|---|
| Payments and refunds | Within 24 business hours |
| Technical bugs | Within 48 hours |
| Privacy requests | Within 30 days, usually sooner |
| Ideas and general questions | Within 7 days |
5. Responsible disclosure
If you find a security issue, email security@kideat.app. Please do not access, copy or expose another family’s data.